- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Ken Collins and his group are the best! Honest, skilled and dependable. We have been going to Ken for 15 years, and wouldn't go anywhere else.
High end talent and service with a hometown feel. No better place in CNY, in my opinion.
Wonderful service, fair and honest. Explains everything their doing and why for the repair. Thanks Kenny & staff!
Ken is a Master Tech and a Great Pro. Feel comfortable if he says he can do the work. It will get done properly, and carefully.The Best local tech around if you ask me.
I have been very satisfied with the work Collins Automotive has done for me. I have been a customer for 25 years.
Kenny Collins is very experienced, courteous, and professional. He is always willing to listen to your concerns and share his knowledge to help solve your problems. I have been a customer for over 40 years.